INTRODUCTION
We strive to offer all our customers reliable goods and an excellent level of service. If you have any queries, please contact us on admin@ultraknee.co.uk We shall do our best to provide you with answers and solutions.
ACCEPTANCE OF TERMS
Before using the Site or purchasing any goods available us, please read these terms of use. Your use of this Site and any contracts for the purchase of goods (“Contracts”) are subject to these terms and by placing an order you agree to be bound by them. We reserve the right to review and revise these terms from time to time without prior notice and by continuing to use the Site after any such revision you agree to be bound by such changes. Nothing in this document affects your statutory rights as a consumer. You can find out more about your statutory rights by contacting your local trading standards office or Citizens’ Advice Bureau. Once an order is placed and payment received it is deemed that a binding contract is made and the terms have been accepted. where goods have been specially made or printed they can not be returned without prior agreement.
REGISTRATION
As a condition of using the Site, you agree to provide such information about yourself as prompted by the shopping basket process. This information must be true, current, accurate and complete. If it is not or we reasonably suspect it is not then we shall be entitled to terminate or suspend any Contract and/or your use of the Site until such time as we determine.
GOODS, ORDERS AND AVAILABILITY
The Goods will be as described in this Site, from time to time It is possible that some information on this Site may contain technical inaccuracies or typographical errors. We reserve the right without notice at any time to amend, improve or correct any information on this Site and to discontinue, temporarily or permanently, any range or line of Goods.
We only accept orders from adults aged 18 or over.
Occasionally the Goods you order may be out of stock, sold out or unavailable for some other reason. The display of any Goods on this Site is an invitation to you to offer to buy them; it is not an offer to sell them at the listed price. If you place an order for Goods then it shall be an offer to buy them and shall be subject to acceptance by us. We reserve the right to reject any order or to cancel any order (whether or not it has been confirmed by us and payment has been accepted) if the Goods are unavailable or for any other reason (such as without limit if the Goods have been displayed at an incorrect price due to a typographical or other error).
Special order items
If we cannot deliver any part of your order, then we will inform you and we may offer you an alternative product. If the alternative is not acceptable or none is available or offered then we will refund you for any payments made for the undelivered Goods.
PRICE AND DELIVERY CHARGES
The total cost of your order is equal to the price displayed on this Site plus a delivery charge. Currently the delivery charge is not included in the price. . We reserve the right to vary the prices displayed on the Site and/or the delivery charges at any time without notice. If we discover an error in the price of goods you have ordered we will inform you as soon as possible and give you the option of reconfirming your order at the correct price or cancelling it. If we are unable to contact you we will treat the order as cancelled. If you cancel and you have already paid for the Goods, you will receive a full refund.
All our prices are quoted in pounds sterling and include United Kingdom VAT at the current rate where applicable.
We may from time to time make special price offers available. If you are interested in taking up such offers, then you should do so at the time you see them as we may withdraw the offers at any time without notice.
PAYMENT
Payment for the goods you wish to order can only be made with credit or debit cards . By clicking on “finish” on the credit card page of the Site you will see the range of cards you are authorising us to deduct the cost of the Goods for in your order and any delivery charges from your card account. Payment will be taken for all orders before the Goods are despatched.
Your card information and other personal details you send to us over the Internet is encrypted using the industry standard SSL technology